How can I access the shop?
The shop is openly accessible on Datwyler Sealing-Comprehensive Industrial Sealing Solutions – to explore and purchase, just log in first to My Account so that when you start to shop you’ll see your account conditions already reflected wherever applicable.
How long does it take to receive my order?
For O-Rings in stock, we’ll ship out the next business day. Should by chance an O-Ring not be in stock, we’ll ship out 10-14 days after you’ve placed your order. Shipping time once dispatched will depend on your shipper.
Can I have my O-Rings shipped to a site outside the U.S.?
To start, we’re shipping only to U.S. addresses, but make sure to sign-up with our Keep Me Informed service (you’ll find the sign-up icon in the bottom right of the site), and we’ll keep you posted as we expand.
What happens if I start shopping for O-Rings but don’t first log in to My Account?
If you start shopping before logging into My Account, you’ll see standard pricing and standard minimum order quantities for all O-Rings.
Can I buy O-Rings with standard pricing and minimums?
Of course. Simply register your own My Account and make your purchases – but keep in mind that your company conditions will not apply to any of the O-Rings you buy. That means that all O-Rings will be sold at the standard price, and might be taxable.
What’s the minimum order amount?
The minimum amount per O-Ring ordered is 15 USD. If the quantity you order for a specific O-Ring ends up less than 15 USD, the minimum 15 USD charge will still apply.
Do I pay tax on my order?
When ordering, we give you the possibility to upload a W-9 and reseller certificate. If no forms are uploaded, applicable sales taxes will be charged.
I see the standard shipping company is FedEx. What happens if I choose this option instead of the shipper of my choice?
You’re welcome to choose the standard FedEx service. In that case, shipping will be charged upfront, based on standard pricing set by FedEx.
Where can I find more details on using the shop?
You can find Terms of Sale here.
What happens if my order has a mix of in and out of stock O-Rings?
We strive to keep all items in stock in the Datwyler O-Ring shop. But if you have a mix of in and out of stock items to order, to help save on your shipping fees we’ll ship the entire order once we have all stock ready. If you need the in stock O-Rings immediately, we would advise that you place that order separately from out of stock items, as those will take 10-14 days to ship.
What if I want a specific Parco compound for my O-Ring?
In that case, please send us a Request for Quote with the compound details and we’ll process that via our sales team.
Who should I contact if I have a specific question about my delivery?
Please contact the shipper being used directly.
QUESTIONS OR FEEDBACK?
If you have any questions we haven’t covered, just drop us a line at Contact Us – Datwyler Sealing.
Otherwise, your Datwyler sales contact is ready to respond to any questions that you might have.
Best regards, The Datwyler Sealing Team
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